Foundations of IT services management based on ITIL.
Foundations of IT services management based on ITIL.
- 231p. : ill., ; 24cm.
9789077212585 (pbk.).
Information technology--Management.
Information technology--Quality control--Standards.
HC 79 / .F68 2005
9789077212585 (pbk.).
Information technology--Management.
Information technology--Quality control--Standards.
HC 79 / .F68 2005
