Stone, Douglas,  1958- <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen 
 - xxi,250p. :    ill. ;    24cm. 
<br/><br/><label>ISBN: </label>014028852X (pbk.). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication--Case studies<br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>BF 637  / .C45 S78 1999