Introduction to ITIL. 

 - x,242p. :    ill., ;    24cm. 
<br/><br/> Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9780113309733 (pbk.). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Information technology--Quality control--Standards.
<br/><br/><label>LC Class. No.: </label>HC 79   / .I58 2005