Foundations of IT services management based on ITIL. 

 - 231p. :    ill., ;    24cm. 
<br/><br/><label>ISBN: </label>9789077212585 (pbk.). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Information technology--Quality control--Standards.
<br/><br/><label>LC Class. No.: </label>HC 79   / .F68 2005