000 00627nam a2200229#a 4500
001 01106
003 HDC
007 ta
008 230623s2005 xx 000 0 eng d
020 _a9789077212585 (pbk.).
040 _aHDC
050 _aHC 79
_b.F68 2005
245 0 _aFoundations of IT services management based on ITIL.
264 _aScotland :
_bVan Haren Publishing,
_c2005.
300 _a231p. :
_b ill., ;
_c 24cm.
650 _aInformation technology
_xManagement.
650 _aInformation technology
_xQuality control
_xStandards.
942 _2lcc
942 _cBK
942 _kHC 79
942 _m.F68 2005
999 _c22679
_d22679