How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent /
Anderson, Dave, 1961-
How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / Dave Anderson. - xxvi,159p. ; 23cm.
Includes bibliographical references (p. 159).
"Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don�t just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they�re small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB�s mind -- Be prepared to walk away!."
9780470045473 (hbk.).
Selling.
HF 5438.25 / .A5213 2007
How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / Dave Anderson. - xxvi,159p. ; 23cm.
Includes bibliographical references (p. 159).
"Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don�t just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they�re small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB�s mind -- Be prepared to walk away!."
9780470045473 (hbk.).
Selling.
HF 5438.25 / .A5213 2007