How to deal with difficult customers : (Record no. 22536)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01128nam a2200253#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 00943 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | HDC |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230623s2007 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470045473 (hbk.). |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | HDC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5438.25 |
| Item number | .A5213 2007 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anderson, Dave, |
| Dates associated with a name | 1961- |
| 245 #0 - TITLE STATEMENT | |
| Title | How to deal with difficult customers : |
| Remainder of title | 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / |
| Statement of responsibility, etc. | Dave Anderson. |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Hoboken, N.J. : |
| Name of producer, publisher, distributor, manufacturer | Wiley, |
| Date of production, publication, distribution, manufacture, or copyright notice | c2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvi,159p. ; |
| Dimensions | 23cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. 159). |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | "Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don�t just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they�re small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB�s mind -- Be prepared to walk away!." |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Selling. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Call number prefix | HF 5438.25 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Call number suffix | .A5213 2007 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Halal Development Corporation Library | Halal Development Corporation Library | Open Shelves | 17/11/2020 | HF 5438.25 .A5213 2007 | HDC 0000479 | 24/05/2023 | 24/05/2023 | Book |