The satisfied customer : (Record no. 22534)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00834nam a2200277#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 00941 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | HDC |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230623s2007 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780230604063 (pbk.). |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | HDC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.335 |
| Item number | .F67 2007 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fornell, Claes. |
| 245 #4 - TITLE STATEMENT | |
| Title | The satisfied customer : |
| Remainder of title | winners and losers in the battle for buyer preference / |
| Statement of responsibility, etc. | Claes Fornell. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York : |
| Name of producer, publisher, distributor, manufacturer | Palgrave Macmillan, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii,247p. : |
| Other physical details | ill. ; |
| Dimensions | 25cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. [231]-237) and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumers� preferences. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Call number prefix | HF 5415.335 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Call number suffix | .F67 2007 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Halal Development Corporation Library | Halal Development Corporation Library | Open Shelves | 17/11/2020 | HF 5415.335 .F67 2007 | HDC 0000477 | 24/05/2023 | 24/05/2023 | Book |