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The ultimate question : driving good profits and true growth / Fred Reichheld.
Material type:
TextBoston, Mass. : Harvard Business School Press, c2006Description: xi,211p. : ill. ; 25cmISBN: - 1591397839 (hbk.)
- HF 5415.5 .R439 2006
Contents:
"Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number."
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Halal Development Corporation Library Open Shelves | Non-fiction | HF 5415.5 .R439 2006 (Browse shelf(Opens below)) | Available | HDC 0000147 |
"Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number."
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