Strategic customer services : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman

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Material type: Text

TextNew York : American Management Association, 2009Edition: 1st edDescription: xiv,256p. : ill. ; 23cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	Halal Development Corporation Library Open Shelves	Non-fiction	HF 5415.5 .G672 2009 (Browse shelf(Opens below))	Available		HDC 0000476

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Previous	HF5415.33.I73 I85 2015 Islamic Perspectives on Marketing and Consumer Behavior : Planning, Implementation and Control /	HF 5415.335 .F67 2007 The satisfied customer : winners and losers in the battle for buyer preference /	HF 5415.5 .B4325 2009 The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world /	HF 5415.5 .G672 2009 Strategic customer services : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /	HF 5415.5 .K43 1990 Customers run your company : they pay the bills /	HF 5415.5 .R439 2006 The ultimate question : driving good profits and true growth /	HF 5415.55 .M34 2005 What customers really want : how to bridge the gap between what your organization offers and what your clients crave /	Next

Includes index

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