The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell.

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Material type: Text

TextNew York : Palgrave Macmillan, 2007Edition: 1st edDescription: viii,247p. : ill. ; 25cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	Halal Development Corporation Library Open Shelves	Non-fiction	HF 5415.335 .F67 2007 (Browse shelf(Opens below))	Available		HDC 0000477

Includes bibliographical references (p. [231]-237) and index.

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