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How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / Dave Anderson.

By: Material type: TextTextHoboken, N.J. : Wiley, c2007Description: xxvi,159p. ; 23cmISBN:
  • 9780470045473 (hbk.).
Subject(s): LOC classification:
  • HF 5438.25  .A5213 2007
Contents:
"Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don�t just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they�re small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB�s mind -- Be prepared to walk away!."
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Book Halal Development Corporation Library Open Shelves Non-fiction HF 5438.25 .A5213 2007 (Browse shelf(Opens below)) Available HDC 0000479

Includes bibliographical references (p. 159).

"Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don�t just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they�re small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB�s mind -- Be prepared to walk away!."

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